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(M)-by me and (DT)-Scumbag or Dell's Tech
(M)01/02/11
10:19 PM
http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/en/faq_homepage?c=my&cs=mydhs1&l=en&s=dhs
(from oddxxxxxxxxx@yahoo.com.my)
Hi.I have Dell XPS M1530. i'm from Malaysia. Bought from a computer shop (Ezytronic-based in Bukit Mertajam,Pulau Pinang Malaysia). This is my 1st purchase on laptop.Now I have a problem with the laptop. The motherboard went to failure since I cannot make it start after the loading and just black screen appeared on the monitor. I make a Google search upon this and find out it due to dead MOBO.
So I went to Dell website and seek for Technical Support help. It request for Service Tag. Now the worst started. It doesn't have the service tag under the bottom of the XPS. So I contacted the shop (Ezytronic) request for help and I'm still waiting for them.Now I know the warranty already out since i bought it in July 2009. Any help for this? I already contact Dell Malaysia customer service but to no avail. Thanks.
Frequency: Every 15 Minutes | Domain: | Path: | Threshold: 1 | Sent: 01/02/11 10:34 PM | All listed times are UTC -6 (in MM/DD/YY format)
Copyright ©2011 OpinionLab Inc. All rights reserved(M)
(DT)Dear Sir / Madam, Thank you for contacting Dell Online Support. To assist you further, I would appreciate if you could kindly provide us the system's service tag together with the information below:- • Service tag:( You may look for your service tag in BIOS) -Please follow the step below to go into BIOS a. Shut down your computer. b. Power on your computer, upon seeing the Dell logo, tap on the button to enter the BIOS setup menu. c. In BIOS, at the "Main" tab, you should be able to find "Service Tag" • Contact Name: • Address: • Contact Number: • Alternate Number: (Please provide if any) As soon as we received your request, we will be able to assist you better with your request. Your patience and co-operation will be greatly appreciated. We value you as our customer and look forward to serving you better. Thank you for choosing Dell and have a nice day. Regards, Dell Services(DT)
(M)Original Message Follows: ------------------------
Hi. Thanks for the reply. I really appreciated it.
1-I did follow the step you provide me but to no avail. I can understand since I bought the laptop (XPS M1530) from 3rd party( a shop-Ezytronic and brand new laptop not 2nd hand unit) so there may be a few consequences or risk whatever on my purchased. So there is no service tag with me as a package. (I cant even use F2 tab for safe mode or to use disk repair).
2-I tried also several methods that I found from Google and still did not help.
3-But from my research all around the internet,i find out that Dell can extend the warranty for my laptop model though mine was already expired (I bought it in July 2009). Found that here-http://www.facebook.com/group.php?gid=329774967502 and I kinda surprise to find all the problems related with this particular model-XPS M1530.
4-Is it true bout the extended warranty and is it still valid?
5-Below is my contact number and address-
• Contact Name: MUHAMMAD FAHMI TAQIYUDDIN BIN SAAD
• Address: 12,XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• Contact Number: 019451XXXX
• Alternate Number: (Please provide if any)01744XXXXXX
-Model of laptop-DELL XPS M1530, 500gb HDD, 4gb RAM, Nvidia Geforce 256mb.
-Problem- Black screen after loading and nothing happened then( cannot do safe mode, cannot do disk repair,etc). Suspected hardware failure-motherboard.
I should state that I already contact Dell Malaysia(1 800 88 0022) for help but they still insist for service tag even I told them I don't have it. So now what should I do since even Dell Malaysia cant help me?
6-I kind of frustrated since this is my 2nd Dell (the first one was Dell Latitude C640 and still functional and that caused me enough to buy my next Dell-XPS M1530). Yes, I love Dell brand just before the problem happened.
7-Honestly Dell is quite a prestigious brand here in my country- Malaysia. But with this kind of problem, it may reduce the good image before and I may have to advise my friends and relatives for any Dell purchase in the future.
Hope to hear from Dell soon.
Thanks.
Sorry if my words kinda harsh. I don't know what to do with my laptop now. (M)
(DT)From: SA_Escalation
To: oddxxxxxxxxx@yahoo.com.my
Sent: Tuesday, 18 January 2011 12:12:59
Subject: Re: TempTag Re: Webmaster: DHS Support Opportunity Case#6062910 (KMM13815597I23241L0KM)
Dear Muhammad,
Thank you for your reply.
I understand that you are still unable to find the service tag in BIOS. As for the reason why we need is the service tag is to proof that this system is purchase from Dell and all of the computer purchase from Dell will have a service tag and that is why when you do not have a service tag, we are unable to help you with anything.
Not to worry, you can send us snap shots of the BIOS, and snap shots of any sticker and every surface of your system and send it to us for verification purposes. Please also send us a copy of your invoice or receipt as proof of purchase. Please be informed that the maximum file size i can recieve is only 6MB and if the total file size if bigger than that , i would appreciate if you could reply in a few emails. As for the picture of BIOS, you can refer to my attached picture on which page i am refering to and it should be almost the same.
As for the warranty extention, yes, not to worry you can still extend your warranty eventhough your previous warranty has expired however, we will need the service tag before any warranty extention can be done.
If you are facing any further concerns, please do not hesitate to contact me and I will be more than happy to assist you.
Take care and have a nice day.
Thank you & best regards,
JC Khaw
DELL Global CSMB Services & Support
Technical Support Specialist(DT)
(M)Hi.Thanks for reply. I attached together here the pictures of my BIOS. You can see yourself even in the BIOS, there is no service tag inserted there. I must state here that I don't have any idea why I don't have the service tag in my laptop's BIOS.(M)
(M)Hi. This is the attachment of my laptop's surface@physical@bar code .The HDD is situated under the left side. The fan is below the screen at right side , the battery is below the left side under the screen.(M)
(M)Hi
I already lost the original receipt, but I did have a proof of my purchased. Together here I attached the pics of the;
1-HDD replacement(500gb to replace the original 400gb)
2- the sales receipt
and the
3-company's address.
Again, I bought this laptop(Dell XPS M1530) in July 2009. I asked a replacement for HDD since the original one died in March 2010,since still under warranty then, they send me one.
So this is the only evident and proof of my purchased that I have with me now. Hopefully Dell can help me solved this problem. I really love this laptop and even suggested it to my friends then.
Hope to hear from Dell soon.
Thanks.(M)
(DT)
Dear Muhammad,
Thank you for your time and effort to give the details as much as possible.
However, I am regret to inform you that information given is not sufficient to proof that it is purchase from us. From the service receipt, it is actually from the retailer himself and not service from our Dell because on the top of the service receipt it is written the shop that you bought it from and not from us. Thus i am sorry but i cannot provide you any support on this.
It is advisable to go back to the shop that you purchase the system from and demand for an explanation on why does the system do not have any service tag because every system that comes from Dell will definately have service tag and as it is for verification and tracking purposes, just like your Identification Card.
Should you have any concerns or questions, feel free to let me know.
Take care and have a nice day.
Thank you & best regards,
JC Khaw
DELL Global CSMB Services & Support
Technical Support Specialist(DT)
(M)Hi
I have contacted the shop where I purchased the laptop and asking bout the service tag before I made all this email inquiries to you guys there at Dell.
No. The shop does not helping me at all and thats what make me refer to the manufacturer of my laptop-DELL.
I even asked the computer repair shop in my place but they said they have to refer it with Dell's agent. In the end I cant solve my laptop problem though I did contacted the manufacturer, finished.
So are you telling me with no service tag and not purchasing from Dell online though I did buy a DELL laptop so there will be no help at all with my problem?
Thanks.(M)
(DT)Dear Muhammad,
Thank you for your reply.
Purchasing from Dell online or not does not matter, because we have a lot of other shops also selling Dell computers, but the service tag matters the most because there are cases where stolen unit and fraud happens with unit without service tag. As such i cannot support a unit without a service tag.
I have even check on the reciept you have and the hard disk part number is not even from Dell and I suspect that they did not even contact Dell when they service your system for you.
As much as I would like to help you on this, I am regret to inform you that i cannot support a unit without service tag. Unless you can find out the service tag of your system, i am unable to support you.
Take care and have a nice day.
Thank you & best regards,
JC Khaw
DELL Global CSMB Services & Support
Technical Support Specialist(DT)
Excellent isn't it?
